Effective Date: July 20, 2026
30-Day Money-Back Guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of the date you were charged. You do not need to give a reason.
This applies whether or not you have already opened your test results or downloaded any eBooks. Having accessed the material does not disqualify you from a refund.
What Is Covered
The 30-day guarantee covers everything you can buy from us:
- Your initial purchase and membership charges
- Renewal charges, refundable for 30 days from the date of that charge
- One-time eBook bundle purchases
How to Request a Refund
The fastest route is our support request form. Choose “Refund Request” as the category and include the email address on your account. You can also email us at info@selected10.com.
Every request is reviewed by a person, and we get to them as quickly as we can. Once approved, the refund is returned to your original payment method. Your bank or card provider may then take a further 5 to 10 business days to post the funds to your account, which is outside our control.
Contacting Us First
If something is wrong, please give us the chance to fix it before disputing a charge with your bank. Bank disputes typically take 30 days or more to resolve, and once one is opened we are generally no longer able to issue the refund directly. Contacting us is almost always faster for you.
Refunds and Your Subscription
A refund does not automatically cancel your subscription. If you want to stop future charges as well, cancel from your membership settings or use the online cancel page. You can cancel at any time, and cancelling keeps your access until the end of the billing period you have already paid for.
Related Terms
This policy sits alongside our Terms & Conditions, which cover cancellations and billing in full. Where this policy and the terms both address refunds, this policy governs.